- Lead all Banqueting food and beverage operations, ensuring flawless service and alignment with Fairmont standards.
- Develop and maintain departmental SOPs to ensure consistency, efficiency, and exceptional guest experiences.
- Oversee daily operations with strong floor presence, supporting colleagues and engaging with guests and members.
- Create effective staffing schedules that balance business needs, colleague wellbeing, and financial targets.
- Recruit, train, and develop a talented Banqueting team, fostering a culture of excellence and continuous growth.
- Manage stock, costs, and revenue performance to achieve departmental financial objectives.
- Review products, services, and guest feedback to drive continuous improvement and innovation.
- Monitor industry trends and competitor activity to inform departmental strategy.
- Support forecasting, payroll planning, and financial reporting in line with hotel standards.
- Ensure full compliance with health, safety, hygiene, and statutory requirements, including risk assessments and fire procedures.
- Maintain a safe, immaculate, and well‑presented environment across all Banqueting areas.
- Lead by example, nurturing a strong team spirit and upholding Fairmont values in all interactions.
- Proven experience in a Managerial role, ideally within a luxury or high‑volume environment.
- Qualification in Hospitality Management/Food & Beverage preferred
- Additional certification(s) in Food & Beverage will be an advantage
- Experienced in all aspects of restaurant and banquet service.
- Minimum 3 years of relevant experience in a similar capacity with proven records in delivering results
- Excellent reading, writing and oral proficiency in English language
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.