As the first and last impression of Raffles Europejski Warsaw, you will deliver a door service that reflects timeless elegance, genuine warmth, and attentive care. You will create a seamless and memorable arrival and departure experience for every guest.
You will anticipate guests’ needs upon arrival, offering a gracious welcome, assisting with doors, luggage, and transportation, and ensuring a smooth transition from the outside world into the refined atmosphere of Raffles.
You will extend a personalised welcome to each guest, acknowledging them by name whenever possible, and creating an immediate sense of belonging and recognition that defines the Raffles experience.
You will assist with luggage handling with the highest level of care, ensuring all belongings are managed discreetly, efficiently, and with respect for guest privacy.
You will coordinate closely with the Front Office and Concierge teams to ensure a flawless arrival experience, including timely luggage delivery and smooth communication between departments.
You will provide knowledgeable guidance about the hotel and the surrounding area, offering directions and recommendations that enhance each guest’s stay.
You will remain present and attentive at the entrance, ensuring that every guest is acknowledged, assisted, and made to feel genuinely welcome at all times.
You will uphold the distinguished appearance of the entrance and lobby, maintaining an atmosphere of elegance, order, and quiet sophistication that reflects the Raffles standard.
You will support the team with a collaborative and flexible approach, always ready to assist wherever needed to deliver exceptional service.