We are currently looking for a Front Office Manager at Novotel London Greenwich who is full of energy, has a great personality, and takes pride in delivering excellent customer service.
Your Mission
- Ensure guests enjoy a smooth and seamless stay from arrival to departure.
- Lead, manage, and motivate the Front Office team to consistently deliver high-quality service.
- Ensure the department meets both financial and service targets.
- Drive revenue through effective upselling and room revenue management.
- Implement brand standards and group initiatives in line with company expectations.
- Carry out Duty Manager shifts according to the rota and business needs.
- Work flexibly, including evenings, weekends, and bank holidays, in line with operational requirements.
Key Responsibilities
- Oversee daily Front Office operations, including reception and guest relations.
- Handle guest feedback and resolve complaints in a professional and timely manner.
- Ensure smooth check-in/check-out processes and high service standards.
- Coordinate with Housekeeping and other departments to ensure room readiness and guest satisfaction.
- Support and develop team members through training, coaching, and regular briefings.
- Ensure compliance with hotel policies, health & safety, and data protection standards.
- Promote upselling opportunities to maximise guest experience and revenue.