Communicate the processes to follow in terms of booking quality and correct data input into the PMS, toward the reservation and front office team;
Regularly checks the input and the quality of data (segmentation, denials tracking, etc);
Update the event database (e.g. in RMS).People Management
Analysis
Analyze the hotel performance in the RMS as a basis for strategy decisions;
Survey the market, the competitors in terms of pricing and closed dates as a basis for future pricing strategies;
Analyze the contract performance (price, allotments, number of rooms sold, etc) before decisions on renewals are taken.
Act as a support in the preparation of the annual revenue budget.
Decision
Provide proposals for the adaptation of the long-term and short-term hotel strategy (day types, ideal mix, RML ranking, price points, triggers, sales conditions, etc) on the basis of the analysis done previously;
Calculate availability and minimum rate for the requests by using group quotation;
Providing dynamic forecasts, compared to the strategy of the GM and budget.