The Banquet Set-Up Supervisor ensures the room is set perfectly for each function exceeding guest expectations. The candidate is adaptable and assists clients with all last-minute changes. The position requires a service professional with excellent organizational, technical, and communication skills.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- Daily scheduled group functions, times, locations, amount of people.
- Location of all Hotel function space and names of rooms.
- All styles of meeting and Banquet room settings.
- Correct maintenance and use of equipment.
- All Departmental/Hotel policies and procedures.
- All safety guidelines.
- Correct use of cleaning chemicals for designated items/surfaces, according to OSHA regulations and hotel requirements.
- Review assignment sheets with Banquet Manager/Captain; update completed assignments. Banquet Manager /Captain throughout shift for additional assignments.
- Retrieve clean linen and skirting from Laundry and stock in storage areas.
- Stock and organize supply carts with designated materials and equipment. Transport to assigned function area.
- Inspect set rooms for cleanliness and agreement to group requirements; rectify any deficiencies.
- Inspect cleanliness and working condition of all equipment and supplies to be set up in function area; rectify any deficiencies.
- Set up rooms and function areas with designated tables, chairs, staging, dance floor, easels, blackboards and other equipment as specified by group requirements and in accordance with departmental standards.
- Set up table linens, skirting and tabletop items (water pitchers, glasses, etc.) as specified by group and in accordance with departmental standards.
- Refresh rooms as scheduled, following departmental standards.
- Breakdown function areas as scheduled in accordance to departmental procedures. Store all reusable goods and return equipment to specified storage areas.
- Turn over any lost and found items to Loss Prevention.
- Clean and sanitize glassware to departmental standards.
- Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, vacuums, buffers, shampoo machine, etc.).
- Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
- Clean designated areas with proper chemicals, tools and equipment.
- Monitor all work areas for compliance with State/City local health regulations and hotel Ecosure & LQA Audit requirements, scoring a minimum of 85%; follow through on any violation.
- Ensure that nothing is stored in stairwells.
- Transport any food and beverage trays/items in public areas to service areas.
- Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
- Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
- Clean all lamps, light fixtures and light switches; check for proper working condition and rectify any deficiencies.
- Remove tape and debris from walls/ceilings; clean according to procedures.
- Remove dust, dirt, marks and fingerprints from doors and doorframes.
- Remove stains; scuff marks and dust from baseboards, ledges and corners.
- Polish all brass surfaces to a high gloss.
- Empty trash containers, in meeting rooms into proper containers for recycling.
- Empty vacuum cleaner bags, replace and clean machines.
- All soiled linen and skirting to be placed in proper laundry bin and taken to designated area for laundry pickup.
- Accommodate guest requests for additions/changes to scheduled arrangements courteously and in accordance with departmental standards.
- Deliver client packages/boxes of materials as assigned to/from scheduled function area.
- Report any damages, maintenance problems or safety hazards to Royal Service.
- Assist with inventories as assigned.
- Stock requisitioned supplies.
- Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs and air vents.
- Follow the maintenance program as assigned.
- De-gum tables as assigned.
- Complete assigned side duties following departmental procedures.