Director of Rooms

Fairmont Banff Springs is seeking an experienced and engaging Director of Rooms to lead the Rooms Division and contribute as a key member of the Hotel’s Executive Committee. Reporting to the Hotel Manager, this role is responsible for the overall performance, guest experience, and leadership of Front Office (Front Desk, Royal Service, Concierge & VIP Services), Housekeeping, Guest Services (Bell Desk & Parking), Fairmont Gold, Reservations, and Resort Activities.

As one of Canada’s most recognized luxury resort destinations, this role requires a leader who can balance operational excellence with a strong focus on delivering elevated, personalized guest experiences along with contributing to the long-term strategic vision and sustainable growth of the Rooms Division, aligning operational priorities with the hotel’s broader business objectives. The Director of Rooms will work closely with other departments to ensure a seamless and consistent guest journey, while driving team engagement, service excellence, and financial performance.

This position is well suited to a hands-on, visible leader who thrives in a complex, high-volume environment and is passionate about developing teams and continuously improving the guest experience.

Job Duties Include:

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:   

• Lead and oversee all Rooms Division operations, ensuring seamless delivery of luxury guest experiences across Front Office, Housekeeping, Guest Services, Fairmont Gold, Reservations, and Resort Activities.
• Set and execute the strategic vision for the division, fostering a high-performance culture focused on service excellence, accountability, and colleague engagement.
• Drive guest satisfaction and brand standards by leveraging Voice of the Guest insights, service audits, and continuous improvement initiatives.
• Partner with Revenue Management and Executive Committee to optimize financial performance, including revenue growth, budgeting, forecasting, and cost control.
• Ensure operational excellence through effective workforce planning, health & safety compliance, capital projects, and preventative maintenance programs.
• Lead talent strategy by recruiting, developing, and mentoring leaders, building a strong succession pipeline, and strengthening overall team capability.