Job Description
The Spa Therapist is responsible for delivering exceptional wellness experiences, providing a range of treatments that align with the brand’s standards while creating a relaxing and memorable environment for guests. This role plays a key part during pre-opening in shaping the spa experience, service rituals, and guest journey.
What you’ll do…
Pre-Opening Responsibilities
- Support the setup of spa operations, including treatment rooms, equipment, and product selection.
- Assist in developing treatment protocols, service standards, and guest journey flows.
- Participate in pre-opening training to ensure alignment with brand standards and service philosophy.
- Collaborate with the Spa Manager to ensure readiness of all spa facilities and offerings.
Operational Responsibilities
- Deliver a wide range of spa treatments (massages, facials, body treatments) to the highest standards.
- Ensure each guest receives a personalized and memorable spa experience.
- Maintain cleanliness, hygiene, and presentation of treatment rooms and spa areas.
- Monitor stock levels and ensure proper use of spa products and equipment.
- Handle guest feedback professionally and support service recovery when needed.
Guest Experience
- Build strong relationships with guests, anticipating needs and preferences.
- Provide expert advice on treatments, products, and wellness routines.
- Promote spa services, retail products, and wellness offerings.
Team Contribution
- Work collaboratively with the spa and wider hotel team to deliver a seamless guest experience.
- Participate in ongoing training and development sessions.
- Contribute to a positive, inclusive, and energetic team environment.
Brand & Culture Contribution
- Act as an ambassador of the Portaluna and Morgans Originals brand values.
- Bring energy, personality, and authenticity to every guest interaction.
- Support sustainability initiatives and responsible spa practices.