Why work for Fairmont Pacific Rim?
- Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
- Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
- A competitive salary, starting from $62,000.00 per annum
- Create content in a visually striking, design-forward property at the intersection of hospitality, art, fashion, music, food, and wellness
- The opportunity to capture and tell stories across award-winning venues, including restaurants, bars, events, wellness experiences, and guest moments
- Complimentary work meal through our Colleague Dining Program
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
- Travel reimbursement program for a TransLink monthly pass
- Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
- Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
- Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
- Opportunities to participate in sustainability, charity, and community engagement initiatives.
- Access to world-class training, leadership programs, and career development opportunities across a global network.
- Be part of a dynamic, diverse team in a stunning luxury setting where no two days are the same.
- Enjoy discounted room rates at Fairmont hotels worldwide, plus special rates at other Accor properties.
What you will be doing:
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- Consistently offers professional, engaging and friendly service
- Prepare contracts, proposals and perform general office duties
- Assist with the coordination of projects, reports and plans
- Assist in qualifying leads, entering bookings in Opera and directing to the appropriate Event Sales & Services Manager
- Respond to sales leads and questions from clients on behalf of Director/Manager
- Build bookings in Opera to hold rooms and meeting space, ensuring accuracy
- Place amenity tickets as requested
- Create and distribute custom amenity cards for site inspections stay
- Regular sales office reception coverage, including answering sales hotline and managing RFP inbox
- Perform “Buddy Tasks” as needed from Regional Sales Managers and Coordinators at other properties, such as arranging site inspections and completing file turnover and distribution
- Send booking requests to in house reservations for site inspections & Fams
- Keep records of Managers/Directors monthly revenue booked and track activities completed
- Assist with preparation and follow-up of sales trips
- Assist with significant account marketing relationships
- Ensure a timely and efficient response to general inquiries received
- Coordinate with other departments within the hotel to ensure distribution of important information
- Assist with generating sales in group & event bookings
- Maintaining accurate and complete sales production records; prioritizing sales tasks based on revenue goals and deadlines
- Organizing and assist with conducting site inspections with clients and travel advisors and hosting FAMs
- Work very closely with various departments to ensure guests have a flawless stay and customize their special requests while meeting all brand standards
- Other duties as assigned