As Director of Engineering & Security, you will lead all technical, facilities, and security operations of the hotel, ensuring the highest standards of safety, efficiency, sustainability, and guest comfort. This role is critical in driving operational excellence across all building systems while positioning the hotel for long-term performance through innovation, technology integration, and disciplined asset management.
You will oversee the performance, maintenance, and continuous improvement of all infrastructure, including MEP systems, HVAC, electrical distribution, life safety systems, security operations, and building management systems. In parallel, you will champion sustainability initiatives, energy optimization, and emerging technologies鈥攊ncluding AI-driven solutions鈥攖o enhance operational efficiency and the guest experience.
A hands-on and strategic leader, you will manage the engineering and security teams, external partners, and key ownership relationships, while actively contributing as a member of the Executive Committee to the overall direction and success of the hotel.
Key Responsibilities:
Engineering & Facilities Management
- Lead all engineering operations, ensuring robust preventative and corrective maintenance programs across guest rooms, public areas, back-of-house, and technical plant.
- Oversee all building systems (HVAC, electrical, plumbing, boilers, chillers, pumps, ELV, BMS, generators, fire life safety systems) to ensure optimal performance, reliability, and compliance.
- Drive capital planning (POMEC), asset lifecycle management, and long-term maintenance strategies in close collaboration with ownership.
- Maintain strong ownership relations, providing transparent reporting, proactive recommendations, and strategic guidance on all engineering and capital matters.
Security & Safety Leadership
- Lead and oversee the hotel鈥檚 security function, ensuring a safe environment for guests, Heartists, and assets.
- Develop and implement security protocols, emergency response plans, and risk mitigation strategies aligned with luxury standards and local regulations.
- Ensure full compliance with fire, life safety, and crisis management procedures, acting as the lead during emergencies and incident response.
Sustainability & Energy Management
- Act as the hotel鈥檚 Sustainability Champion, driving initiatives focused on energy conservation, water efficiency, and waste reduction.
- Monitor and optimize energy consumption, implement cost-saving measures, and support Accor鈥檚 environmental commitments.
- Lead sustainability reporting and ensure alignment with corporate ESG goals and certifications.
Technology & Innovation (AI Integration)
- Drive the integration of smart building technologies and AI-driven solutions to enhance predictive maintenance, energy optimization, and operational efficiency.
- Leverage data analytics and automation tools to improve system performance and reduce downtime.
- Partner with corporate and vendors to identify and deploy innovative engineering solutions aligned with future hospitality trends.
IT & Systems Collaboration
- Actively support and participate in IT-related projects impacting infrastructure, systems, and guest experience (network, guest technology, integrations).
- Collaborate with IT teams to ensure alignment between physical infrastructure and digital systems.
Leadership & Team Development
- Recruit, develop, and inspire a high-performing engineering and security team, fostering accountability, technical excellence, and a luxury service mindset.
- Establish clear SOPs, performance standards, and training programs to ensure consistency and continuous improvement.
Financial & Project Management
- Lead departmental budgeting, forecasting, and cost control, with a strong focus on energy efficiency and ROI-driven decision making.
- Manage vendor relationships, tender processes, and service contracts to ensure quality, value, and compliance.
- Oversee renovation projects and engineering initiatives, ensuring timely delivery, quality execution, and minimal guest disruption.
Executive Committee Contribution
- Actively participate as a member of the Executive Committee, contributing to strategic planning, operational decisions, and overall hotel performance.
- Partner closely with all departments to support service excellence and deliver a seamless luxury guest experience.