The Benefits & Wellness Manager is responsible for leading and administering the hotel鈥檚 health, safety, wellness, disability, and benefits programs. This role supports the wellbeing of colleagues through effective case management, disability and return-to-work coordination, WCB administration, benefits oversight, health and safety reporting, and proactive wellness programming.
This position plays a key role in supporting a safe and healthy work environment across the hotel and acts as a trusted resource to leaders and colleagues on workplace injury management, accommodations, leaves, and benefit-related matters. The role is operationally focused, highly confidential in nature, and well suited to a professional with strong experience in health, safety, wellness, disability, and benefits administration in a complex hospitality environment.
Responsibilities:
Health, Safety & Wellness Leadership
- Oversee the development, communication, and implementation of the hotel鈥檚 occupational health, safety, and wellness programs and initiatives
- Promote a strong culture of workplace safety, injury prevention, and colleague wellbeing across the property
- Develop, coordinate, and promote colleague wellness initiatives designed to reduce workplace injury and illness and support overall employee wellbeing
- Track and report monthly and quarterly incident trends, safety statistics, and health and wellness metrics
- Prepare monthly health and safety reports and support discussion and follow-up at Health & Safety Committee meetings
- Co-chair the hotel鈥檚 Health & Safety Committee and support meeting planning, documentation, and follow-up actions
- Facilitate the health, safety, wellness, and benefits portion of colleague orientation
- Work closely with operational leaders, Security, and Lifestyles to support safe work practices and colleague wellness programming
- Maintain relationships with internal and external partners relating to workplace health, benefits, WCB, disability, pension, and wellness support services
- Execute the Benefits and Wellness Fair annually including internal comms, collaboration with other departments and facilitating participation from external vendors.
WCB, Disability & Return to Work Administration
- Manage workplace injury and WCB claim processes, including claim filing, documentation, communication, and claim follow-up
- Coordinate return-to-work and modified duties programs in line with medical restrictions, operational feasibility, and legal requirements
- Administer and case manage short-term disability files and support accommodation processes as required
- Communicate with treating physicians and health care practitioners, where appropriate, to ensure complete and accurate documentation while maintaining confidentiality
- Support leaders with workplace injury response, disability accommodation, modified work planning, and prevention initiatives
- Maintain accurate medical and disability records in accordance with privacy, confidentiality, and record retention requirements
- Monitor claim trends and proactively identify opportunities to reduce injury frequency, duration, and related WCB costs
Benefits Administration
- Administer group benefits and pension-related processes, including enrolments, changes, waivers, terminations, and leave impacts
- Educate colleagues on benefit plans, available supports, and enrolment requirements
- Audit benefit enrolments, waivers, terminations, and billing for accuracy on a monthly, quarterly, and annual basis
- Maintain accurate benefit records and ensure required updates are completed in Dayforce and with applicable providers
- Coordinate monthly premium payments and liaise with Accounting and benefit partners as required
- Prepare regular reporting related to benefits, disability, and wellness for People & Culture leadership
- Support colleagues with benefit-related inquiries in a professional, clear, and confidential manner
Compliance, Reporting & Administration
- Ensure all health, safety, wellness, disability, and benefits administration is managed in compliance with legislation, policy, and internal processes
- Practice a high level of discretion and confidentiality when handling colleague medical, personal, and employment information
- Maintain separate and secure medical files from general employee files
- Support internal and external audit readiness related to workplace injury, benefits, disability, and safety processes
- Prepare and maintain trackers, files, correspondence, and documentation related to the role
- Support budget forecasting and accrual processes related to benefits and disability programs as required
- Assist with general People & Culture administration and other duties as assigned