Pullman Melbourne on the Park are seeking a highly experienced Bar Manager who will be responsible for overseeing the daily operations of a bar, ensuring profitability, excellent customer service, and compliance with laws and safety standards.
As a Bar Manager your responsibilities will include (but not limited to):
- Lead day‑to‑day F&B Bar outlet operations during rostered shifts, ensuring seamless service in line with Pullman brand standards.
- Be a visible, hands‑on presence on the floor, setting the pace of service, supporting peak periods and resolving operational issues in real time.
- Deliver warm, anticipatory service, proactively manage guest feedback and complaints, and take ownership of service recovery.
- Supervise, coach and motivate F&B team members, including allocating sections, monitoring performance during service and providing on‑the‑job training and briefings.
- Champion a safe, inclusive and respectful workplace aligned with Accor values, supporting engagement, recognition and team communication.
- Support onboarding of new team members and ensure all staff adhere to grooming, attendance and conduct standards.
- Ensure compliance with OH&S, food safety, and responsible service of alcohol (RSA) requirements, including incident reporting and escalation.
- Maintain high standards of cleanliness, mise‑en‑place, and Bar Outlet presentation, including daily walk‑throughs and checklists.
- Oversee cash handling, end‑of‑shift reconciliation, POS accuracy, and basic stock control (voids, transfers, wastage, mini stocktakes as delegated).
- Actively support achievement of revenue targets through upselling, menu knowledge and driving average check and covers, while managing wage cost during shifts.