Bonjour! Step into a key role at Sofitel, where every guest experience begins at the heart of our hotel. As our Front Desk Supervisor, you will oversee daily Front Office operations alongside our Duty Managers, ensuring every arrival, stay, and departure reflects the elegance, warmth, and personalised service synonymous with our brand.
You will lead, coach, and inspire the Front Office team to deliver consistently exceptional service, driving performance across loyalty enrolment, upselling initiatives, guest satisfaction, and key operational metrics. Your guidance and presence will set the tone for polished, professional, and memorable guest interactions.
Collaborating seamlessly with Housekeeping, Food & Beverage, Engineering, and other departments, you will ensure smooth day-to-day operations while maintaining a welcoming and refined front desk atmosphere. You will also champion team development, training, and performance management, fostering a culture of excellence, engagement, and continuous improvement.
By monitoring guest feedback, operational reports, and service metrics, you will identify opportunities to elevate standards, ensuring every guest interaction embodies the sophistication, attention to detail, and personalised care that define Sofitel.