Housekeeping Manager

Administration

• Statutory Requirements: Ensure that all departmental statutory requirements are adhered to.
• Departmental Systems: Ensure implementation of departmental systems set up by Executive Housekeeper. Suggest any improvements if possible.
• Preparation of Gate Passes for Lost & Found items for Executive Housekeeper to sign.

Customer Service

• Track Guest Satisfaction scores on a weekly basis and focus on areas of deficiency
• Meet with guests on a regular basis to ascertain their views on services of the department.

Financial

• Ensure all ordering is within the stipulated budget.
• Carrying out periodic inventories for linen and supplies and collating the same.
• Verify all outsourcing bills before presentation to the Executive housekeeper.

Operational

• Ensure correct planning of staff duties via the duty roster
• Ensure that all departmental processes are correctly carried out by the team leaders
• Oversee the ordering and distribution of operational supplies