Summary of Responsibilities:
Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include, but are not limited to, the following:
- Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
- Demonstrate Fairmont core values in all interactions
- Provide exceptional concierge services to Fairmont Gold guests including liaising with relevant departments to ensure an exceptional guest experience
- Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
- Manage guest profile information and facilitate all necessary actions to enable personalized service
- Inspect Fairmont Gold Rooms to ensure the highest standards are met
- Communicate all guest feedback to appropriate departments and ensure correct documentation procedures are implemented
- Resolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner and accountable for the productiveness and efficiency of Fairmont Gold while ensuring the highest level of guest satisfaction
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)
- Perform any other duties, tasks, and assignments within your department as required