Wrap Hotel and local experiences with passion and care for our guests, delivered with personal attention and emotional engagement.
Assist in the day-to-day operations of the Front Office department including greeting guests, assisting with luggage, lobby services and security functions, and providing personalized recommendations and assistance to ensure a smooth and memorable stay.
- Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Create personal connections with guests and use your knowledge of them and your elevated emotional intelligence to create Cousu-main moments that engage and delight.
- Responding to all guest enquiries regarding local attractions, restaurants, and tours. Offering the best product or service to meet the guest鈥檚 individual requirements.
- Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure products offered to guests are of the highest quality and reputation
- Ensure procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
- Co-ordinate guest transportation to and from the airport and ensure that accurate accounting procedures are followed in the charging of transfers.
- Keep up to date with accurate, helpful information that will benefit Hotel Guests in respect of hotel and local facilities and attractions
- Perform all tasks to Sofitel Brand standards.
- Night cover on occasion when required.
- Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.