Cluster Assistant Sales Director - Government & Royalty GCC - Raffles & Fairmont The Red Sea

1. Position Summary
The Cluster ADOS - Government & Royalty is a highly specialized and confidential role 
responsible for generating and managing all business related to government travel, 
diplomatic missions, royal families, and ultra-high-net-worth individuals requiring royallevel protocols. This position demands an exceptional level of discretion, cultural 
sensitivity, and an existing network within these exclusive circles. The individual will be the 
resort's ambassador for this elite segment, curating utterly bespoke experiences and 
negotiating complex, high-stakes contracts while maintaining the utmost confidentiality 
and security.

2. Essential Functions & Core Responsibilities
Strategic Relationship Management & Protocol
• Develop and nurture long-term relationships with key contacts in government 
  entities, embassies, consulates, royal diwans (courts), and family offices within 
  GCC.
• Possess an expert understanding of international and regional diplomatic protocols, 
  royal hierarchies, and cultural nuances to ensure all interactions are conducted with 
  appropriate respect and formality.
• Serve as the single point of contact for all communications, always ensuring 
  absolute discretion and confidentiality.
  Bespoke Sales Process & Itinerary Curation
• Manage the entire sales process for highly complex and confidential bookings, 
  which often involve extensive entourages, specific security details, and unique 
  logistical requirements.
• Curate and present completely customized proposals for entire wings, villas, or full 
  resort buy-outs, including detailed itineraries, security plans, and highly 
  personalized amenities.
• Coordinate with all operational departments (Security, F&B, Housekeeping, Spa, 
  Butlers) to design and execute flawless, one-of-a-kind experiences that anticipate 
  and exceed every guest need.
 

Contract Negotiation & Compliance
• Expertly negotiate and manage complex contracts that include specialized clauses 
  for security, privacy, force majeure, and diplomatic immunity.
• Have a deep understanding of government per diem rates, billing procedures (e.g., 
  direct billing to embassies, payment against letters of credit), and compliance 
  requirements.
• Ensure all financial transactions are handled with accuracy and discretion, adhering 
  to strict internal and external audit trails.

Market Intelligence & Networking
• Maintain an impeccable network of contacts and actively leverage it to generate 
  new business within the government and royal circles.
• Continuously gather intelligence on market trends, competitor activity, and the 
  movements of key figures within the segment.
• Represent the resort at high-level diplomatic functions, national day celebrations, 
  and exclusive industry events.
• Conduct a minimum of [15-20] proactive, targeted sales calls and schedule [15-
  20] face-to-face client meetings per week with key decision-makers 
  Internal Coordination & Security Liaison
• Act as the primary liaison between the guest's security team and the resort's 
  security and management team, facilitating thorough advance planning and risk 
  assessments.
• Conduct pre-arrival briefings with all relevant resort departments to ensure 
  complete readiness and understanding of all protocols and requirements.
• Manage all aspects of the pre-arrival process, including but not limited to vetting of 
  staff, privacy controls, and specific suite preparation