We're looking for a GSA - F&B Service to join our dynamic hospitality team at Grand Mercure Mysore, India. In this role, you'll be the face of our food and beverage operation, delivering exceptional guest experiences through attentive service, genuine hospitality, and a commitment to excellence. You'll work collaboratively with kitchen and bar staff to ensure every guest enjoys a memorable dining experience while maintaining our high service standards.
- Greet and seat guests warmly and courteously, ensuring comfort and satisfaction throughout their visit
- Present menus, take orders accurately, and serve food and beverages promptly and professionally
- Maintain table setup and cleanliness according to hotel standards and organizational guidelines
- Develop and maintain comprehensive knowledge of menu items, ingredients, daily specials, and preparation methods to assist guests with informed recommendations
- Coordinate seamlessly with kitchen and bar staff to ensure timely and accurate service delivery
- Handle guest inquiries, concerns, and complaints with empathy and professionalism, escalating to supervisors when necessary
- Adhere strictly to hygiene, grooming, and safety standards to ensure a safe dining environment
- Assist with billing procedures, cash handling, and payment processing while maintaining accuracy and integrity
- Support setup and breakdown for banquets, special events, and themed dining experiences
- Organize and manage assigned station to optimize efficiency and guest service
- Contribute to a collaborative team environment by supporting colleagues and sharing best practices