Job Description

Assisting guests with check-in and check-out procedures
Coordinating with housekeeping and maintenance departments to ensure clean and functional guest rooms
Handling guest complaints and resolving them in a professional manner
Scheduling front desk staff for adequate coverage during peak hours
Training new front desk employees on hotel policies and procedures
Maintaining accurate records of room occupancy, guest charges, and billing information
Monitoring inventory levels and ordering supplies as needed
Ensuring guest satisfaction by providing exceptional customer service
Managing cash and credit card transactions and balancing daily reports
Enforcing hotel policies and procedures to ensure a safe and secure environment for guests and staff.

About AccorHotel

AccorHotel