We are seeking a detail-oriented and customer-focused Reservations Manager to join our team in Riyadh, Saudi Arabia. In this role, you will be responsible for managing all aspects of the reservation process, ensuring accuracy, efficiency, and exceptional customer service. The ideal candidate will be organized, professional, and committed to delivering outstanding support to our guests while maintaining the highest standards of operational excellence.
- Process and manage reservations through reservation management systems with accuracy and attention to detail
- Respond promptly to reservation inquiries via phone, email, and online channels, providing professional and courteous service
- Maintain accurate booking records and update reservation databases in real-time
- Handle modifications, cancellations, and special requests from guests in a timely and professional manner
- Coordinate with other departments to ensure seamless guest experiences and resolve any booking-related issues
- Manage group reservations and negotiate rates when appropriate
- Monitor reservation trends and provide insights to support revenue optimization strategies
- Train and support team members on reservation procedures and customer service best practices
- Ensure compliance with company policies and industry standards
- Maintain confidentiality and handle sensitive guest information with professionalism