Assist each department in developing quality introductory and ongoing departmental training plans and learning activities; maintain active follow-up through on-going coaching, guidance and support of junior-, mid-level- and senior leaders
Provide support and development of Departmental Trainers as required
Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
Participate in regional meetings / workshops and ensure such activities are rolled out as required in the hotel
Developing and implementing organizational improvement strategies to drive Employee Engagement and EQ leadership style.
Promote a culture of learning and continuous improvement across all departments.
Collaborates with hotel leaders (Department Heads, Talent & Culture team) to identify and understand learning needs, creating a best-in-class learning approach that balances Hotel needs.
Assists with the development and implementation of training strategies, ensuring the company culture is provided with a high level of learning support.
Ensure that global brand and culture initiatives are embedded within the hotel.
Support hotel with integrating and administering INES as a core learning resource.
Act as an adviser to effectively leverage resources and provide guidance to the business on the usage of emerging technologies, thought leadership, practices and trends.
Certifies hotel trainers & facilitators and L&D teams to deliver various programs.