Due to the hotels increase in business we are now looking for someone else to join our Night Team in Ipswich, United Kingdom. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift, managing front desk duties, performing financial reconciliations, and providing exceptional guest services.
- Conduct nightly audits of financial transactions and ensure accuracy in reporting
- Manage front desk operations, including check-ins and check-outs
- Provide outstanding guest services by addressing inquiries and resolving issues promptly
- Maintain a clean and organized front desk area and hotel public spaces
- Prepare reports for management detailing occupancy rates, revenue, and other key metrics
- Handle phone calls professionally and courteously, ensuring a positive experience for callers
- Assist with administrative tasks as required during the night shift
- Ensure the security and safety of guests and hotel property during overnight hours
- Collaborate with other departments to address any guest concerns or maintenance issues
- Stay up-to-date with hotel policies, promotions, and local area information to assist guests effectively
- 32 to 40 hours on a zero hour contract
- Always hours available
- Must be fully flexible
- Must live in the UK
PLEASE EMAIL YOUR CV TO FOM@NOVOIPS.CO.UK