Your Role in the Story
As a Porter / Valet at LUURA, you are often the first and last point of contact for guests, playing a vital role in shaping their overall guest experience. With professionalism, efficiency, and warmth, you ensure smooth arrivals and departures, assist guests with their luggage and vehicles, and provide a welcoming, well-organized front-of-house environment.
This role requires strong interpersonal skills, physical capability, responsibility, and attention to detail, as well as the ability to work independently while coordinating closely with F&B, Front Office, Security, Engineering and Housekeeping teams.
Key Responsibilities
- Welcome guests warmly upon arrival and provide courteous assistance with luggage and personal belongings.
- Safely park, retrieve, and manage guest vehicles in accordance with LUURA valet procedures (where applicable).
- Assist with guest departures, ensuring luggage and vehicles are ready and delivered promptly.
- Maintain an organized, clean, and presentable entrance, driveway, and lobby area.
- Escort guests to rooms or hotel facilities and provide basic information about LUURA services and amenities.
- Handle guest belongings with care, responsibility, and discretion at all times.
- Manage luggage storage, tagging, and tracking accurately and securely.
- Coordinate with Front Office and Concierge regarding guest arrivals, departures, and special requests.
- Observe and report any suspicious activity, safety hazards, or maintenance issues to the Engineering and/or Security team.
- Follow lost & found procedures for any items discovered while handling guest belongings.
- Respect guest privacy and maintain confidentiality at all times.
- Ensure valet equipment, trolleys, and storage areas are clean, organized, and in good working condition.
- Adhere to traffic laws, safety standards, and LUURA vehicle-handling procedures.
- Maintain a professional appearance, posture, and courteous behavior at all times.
- Support other departments when required to ensure seamless hotel operations.
- Adhere strictly to LUURA standards, SOPs, and policies.