Under the guidance of the F&B General Manager, perform all duties and is responsible for coordinating and supervising all aspects of the venue operations while maintaining a profitable operation and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Duties & Functions:
- Must love and support their TEAM!
- Must love and take care of guests!
- Must say “Yes” and “Thank you” often!
- Assist with managing overall daily restaurant operations and restaurant staff, including set up and break down, food and beverage service and events.
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Perform daily pre shift line ups with staff. Communicate any hotel news or communications staff needs to be aware of.
- Anticipate guests needs, respond promptly and acknowledge all guests.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- All liquor brands, beers, and non-alcoholic selections available in outlets.
- All menu items.
- All promotions.
- Daily house count, arrivals/departures, VIPs
- Scheduled in-house group activities, events, locations and times.
- Review sales and beverage costs consistently. Track actuals against budget.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts for restaurant.
- Develop and implement succession plan for line-level staff.
- Meet with on-site contacts and provide contact details in case of any changes or updates.
- Evaluate and develop processes to maintain and improve performance and productivity
- Assists in maintaining standards of health, safety and sanitation
- Administers progressive discipline and attendance points according to company policy
- Defines Employee Standards of Conduct and ensures employee compliance
- Manage day-to-day operations, including floor management, staff management and the guest experience
- Understands P&L analysis, develops processes to maintain and improve performance
- Assists with creation and maintenance of procedural protocol for venue operations
- Ensure that all department equipment is in proper working condition and that department areas and storerooms are clean
- Perform departmental administrative duties
- Collaborate on needs of departmental staff scheduling
- Assist in recruitment, hiring, training, orientation of and communication to department personnel.
- Schedule and supervise staff to ensure prompt, friendly, and attentive service
- Ensure compliance of brand standards, operating procedures and policies
- Facilitates the training and development of all employees to SLS standards
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service
ADDITIONAL RESPONSIBILITIES
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
To be aware of and ensure constant compliance with all necessary operational policies including:
- Health and Safety
- Food Hygiene
- Maintenance
- Emergency Procedures
- Liquor Licensing
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Attend mandatory meetings including divisional meetings, staff meetings, etc.
- Participate in community events and ensure corporate social responsibility goals of SLS are met.
- Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
- Keep work area clean and organized.
- Ensure confidential documents are kept in a secured area.
- When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
- Complete other duties as assigned by the Department Head.
- Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
- Ensure compliance with SLS’s policies and procedures.
OTHER DUTIES
Assimilate into SLS’s culture through understanding, supporting and participating in all SLS elements. Demonstrate working knowledge of the service standards.
Regular attendance in conformance with the standards, which may be established by SLS from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.