Your Role in the Story
As a Lifeguard at LUURA, you are responsible for the safety and well-being of all guests in and around the pool, or water facilities (wellness area). You will actively monitor the pool area, enforce safety rules, respond to emergencies, and ensure a safe, clean, and welcoming environment. You play a key role in delivering a premium guest experience by combining vigilance, professionalism, and excellent customer service.
Key Responsibilities
- Monitor the pool and water facilities at all times to ensure guest safety and prevent accidents.
- Enforce all LUURA and local health and safety regulations, including pool rules, restricted areas, and age requirements.
- Act immediately to respond to emergencies, including performing water rescues, first aid, CPR, and coordinating with medical personnel as required.
- Conduct routine safety inspections of poolside equipment, lifeguard stations, and surrounding areas; report hazards to management promptly.
- Maintain constant visual and auditory contact with guests in the water or around the pool area.
- Guide guests on pool safety rules in a polite and professional manner.
- Support the setup and closing of the pool area, including organizing equipment, checking supplies, and maintaining cleanliness.
- Assist other team members in daily operations as needed, including guest interactions, minor maintenance, and logistical support.
- Record and report all incidents, accidents, and near-misses accurately, ensuring proper follow-up with management.
- Maintain vigilance during high-traffic periods, VIP visits, or special events, ensuring safety and smooth operations.
- Actively contribute to a positive, welcoming, and professional environment for guests and colleagues.
- Participate in scheduled training, drills, and refresher courses to maintain and improve life-saving and emergency response skills.
- Collaborate with management and other departments to ensure compliance with LUURA鈥檚 operational standards.
- Build the SOP鈥檚 and training manuals for the pool operation regarding safety in alignment with the Security leader.