The primary duties of the Bell person are to help with the check in/ checkout processes, and to accommodate guests during their stay in a pleasant and efficient manner.
The Bell person is responsible for helping guests / clients into and out of the property to the best of his or her ability, and for providing the delivery of items to guests on an as needed basis.
- Must be able to stand and walk throughout entire shift.
- Engage guests waiting in line to check in.
- Must be able to work in a team and get along with others.
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
- AM, PM and Overnight shifts required.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
- Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.
- Greet guest in a pleasant manner
- Load and unload and offload carts
- Escort guests to rooms, explain amenities and safety procedures
- Check/ store luggage for arrivals and departures
- Deliver messages to meeting rooms
- Deliver flowers and packages to guest rooms
- Complete room changes
- Give directions
- Open doors