Job Description

Assist with the management of all operational departments as required
Management of roster, costings and forecasting
Professional development of Guest Service Agents & Porters to ensure strong succession planning
Involvement in and management of setting KPI's for Front Office & guest satisfaction
Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
Responsibility for the health and safety of all patrons, guests and staff members.
Overseeing of whole guest experience from Reservation through to departure.

About AccorHotel

AccorHotel