We are looking for an experienced Conference & Events Manager to lead the planning, coordination, and delivery of conferences, meetings, and events within our hotel. This role is key to ensuring exceptional guest experiences, strong commercial outcomes, and seamless event execution.
- Take ownership of the end鈥憈o鈥慹nd delivery of conferences, meetings, and banqueting events
- Drive event planning and execution through clear and accurate Banquet Event Orders (BEOs)
- Partner with Sales, Kitchen, Engineering, Front Office, and Housekeeping to ensure smooth operations
- Lead, motivate, and develop the conferencing and Food & Beverage service team
- Consistently deliver an exceptional guest experience, maintaining high service and presentation standards
- Proactively manage guest feedback and resolve issues in a professional, timely manner
- Oversee rosters, staffing levels, and labour costs to meet budgeted targets
- Ensure financial accuracy across billing, cash handling, and reporting
- Champion compliance with health, safety, food safety, and emergency procedures
- Live and breathe Accor and Pullman brand values and sustainability commitments