Guest Relation Associate

Key Responsibilities:

• Welcome guests warmly upon arrival and provide a smooth check-in experience.
• Act as a primary point of contact for VIP guests and ensure personalized service.
• Handle guest requests, inquiries, and complaints promptly and professionally.
• Coordinate with housekeeping, concierge, and food & beverage teams to meet guest needs.
• Maintain detailed guest profiles and preferences for repeat visits.
• Conduct room inspections for VIP arrivals to ensure standards are met.
• Arrange special amenities, celebrations, and personalized services (birthdays, anniversaries, etc.).
• Follow up with guests during their stay to ensure satisfaction.
• Manage guest feedback and report issues to relevant departments.
• Ensure lobby presence and assist guests with directions, hotel information, and local recommendations.
• Handle check-out assistance and ensure a smooth departure experience.
• Promote hotel services, facilities, and loyalty programs.
• Maintain confidentiality and professionalism at all times.

Key Competencies:

• Customer service excellence
• Attention to detail
• Emotional intelligence
• Cultural sensitivity
• Time management and multitasking