An exceptional opportunity presents itself for a Raffles Ambassador to join the Raffles London at the OWO.
Reporting into Front Office Manager, you will take great pride in ensuring our operation has a guest centred focus in everything that we do, while contributing towards a supportive and engaging environment within the Front Office team to achieve this. This role requires a confident, courteous and warm manner towards building strong relationships with our guests while being predominately based in our Grand Lobby. We require a strong willingness to work in a fast paced and ultra-luxury environment, whilst being able to meet the elevated expectations of our guests.
Specifically as the Raffles Ambassador:
- Building meaningful relationships with our guests, while creating a sense of place in our Grand Lobby with a heartfelt approach towards achieving this.
- To have a strong understanding of established team goals and standard operating procedures, while being able to deliver on these shared goals within a Team based environment.
- Providing a professional and courteous service to our guests, whilst maintaining LQA and Forbes standards across the operation.
- Taking and proactive approach towards resolving guest complaints, inquiries or concerns in a courteous and efficient manner, whilst being able to identify appropriate situations when these should be escalated.
- Ensuring that appropriate follow through is made with all guest requests and ensuring that problems are resolved, with expectations being exceeded.
- Maintaining good organisational skills towards daily tasks and ensuring these are carried out with a high level of efficiently and professionalism.
- Additional responsibilities as assigned in absence of the line manager or Front Office Manager.
- Performance of additional duties as required or assigned including working in different departments than usually assigned.