Core Responsibilities:
- On-site customer coordination of all regional technical topics.
- Lead on-site Customer Technical Issues Tracking meetings.
- Reproduce issues reported by the customer and support root cause analysis.
- Assist in the collection of data and technical trouble shooting through initial analysis and data acquisition of anomalies or performance gaps.
- Documentation of open issues related to customer development, customer meeting minutes, and support driving open issues to closure.
- Primary interface between Continental and Customer change control databases
- Coordination of prototypes including scheduling, preparation, shipping, tracking, and invoicing
- Interface with customer databases and systems
- Contribute to spread the troubleshooting knowledge with other disciplines and residents.
Additional Responsibilities:
- Primary interface to customer requirements
- Tracking and communication of customer milestones or updates to customer timing cards
- Technical trouble shooting through initial analysis and data acquisition of anomalies or performance gaps.
- Support Project Management for Technical approvals with the Customer
- Provide critical timing or technical feedback to Project Team members.
- Oversee Customer Vehicle development needs and interfaces with Continental Project Teams (builds, retrofits, reflashing, etc...)