We are looking for an enthusiastic engineer who is willing to perform on-site technical support for different ADAS products and customers. The ideal candidate is passionate about problem solving, troubleshooting, and possesses outstanding communication and interpersonal skills. In this position, the candidate will have the opportunity to learn a wide variety of technical topics and will interact with several team members from different disciplines and locations.
Core Responsibilities:
- On-site customer coordination of all regional technical topics.
- Lead on-site Customer Technical Issues Tracking meetings.
- Reproduce issues reported by the customer and support root cause analysis.
- Assist in the collection of data and technical trouble shooting through initial analysis and data acquisition of anomalies or performance gaps.
- Documentation of open issues related to customer development, customer meeting minutes, and support driving open issues to closure.
- Primary interface between Continental and Customer change control databases
- Coordination of prototypes including scheduling, preparation, shipping, tracking, and invoicing
- Interface with customer databases and systems
- Contribute to spread the troubleshooting knowledge with other disciplines and residents.
Additional Responsibilities:
- Primary interface to customer requirements
- Tracking and communication of customer milestones or updates to customer timing cards
- Technical trouble shooting through initial analysis and data acquisition of anomalies or performance gaps.
- Support Project Management for Technical approvals with the Customer
- Provide critical timing or technical feedback to Project Team members.
- Oversee Customer Vehicle development needs and interfaces with Continental Project Teams (builds, retrofits, reflashing, etc...)