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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
GENERAL SUMMARY/ OVERVIEW STATEMENT: As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires working with and assisting other members of the Room Service team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State, Local and hospital sanitation and safety procedures. As outlined in the Food Service Department's HAACP program.
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Qualifications
1. The position requires the ability to read, write and speak English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education. 2. Bilingual preferred. 3. High school education and 1-2 years of work experience preferably in food service or customer service. A basic supervisory course is strongly recommended. 4. Knowledge of therapeutic diet orders. 5. Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals. 6. Must have computer skills and basic mathematics knowledge, including ability to work with money and cash registers.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
1. Must be pleasant and friendly, flexible, hard-worker, and work well with others. 2. Must have good hand-eye coordination, good manual dexterity and a good attention span. 3. Must have the ability to communicate well in order to discuss semi-complex and involved information with other employees, staff members, patients or general public in a sensitive manner. 4. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files. 5. Must be able to adhere and enforce new or updated policies and procedures. 6. Prior experience in the field of nutrition is a plus. 7. Ability to read, write, and speak another language is a plus. 8. Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements. 9. Must be able to inventory food, supplies and menus and make appropriate adjustments. 10. Must be able to take and record food and equipment temperatures accurately and appropriately.
WORKING CONDITIONS:
1. Possible on feet for most part of the day (90%). 2. Involves occasional lifting of items up to 25 lbs., pushing and pulling food carts. 3. Works in heated and air-conditioned office, patient floor, and kitchen. 4. Work involves occupational risks commensurate with work hazards and physical requirements, i.e., wet slippery floors, chemical solutions, handling hot water and soup (180-190 degrees), frequent bending and tray handling. 5. Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment. 6. Work involves rotating shifts as early as 6:00 AM to as late as 11:30 PM, required to work weekends and holidays. HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
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Additional Job Details (if applicable)
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Remote Type
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Work Location
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Scheduled Weekly Hours
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Employee Type
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Work Shift
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Pay Range
$17.71 - $22.15/Hourly
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Grade
1
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EEO Statement:
massgeneralbrigham