Site: Massachusetts Eye and Ear Infirmary
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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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Job Summary
The Patient Operations Assistant supports the daily flow and coordination of patient care activities on the Eye Floor at Massachusetts Eye and Ear. This role serves as a central point of communication, ensuring efficient patient throughput, accurate documentation, and seamless collaboration between clinical staff, providers, and support services.
Responsibilities include coordinating patient movement throughout the perioperative or procedural area, maintaining real-time updates within the electronic health record, preparing and organizing patient care areas, and supporting administrative and operational needs of the unit. The Patient Operations Assistant plays a key role in enhancing patient experience, maintaining a safe and organized environment, and supporting high-quality, efficient care delivery.
The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced clinical setting while maintaining professionalism and strong communication with both patients and care teams.
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Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Experience in a healthcare or customer service role 1-2 years preferred
Knowledge, Skills and Abilities
- Excellent interpersonal and communication skills, with the ability to interact with diverse patient populations.
- Strong organizational skills and attention to detail.
- Proficiency in using computer systems, electronic medical records, and common office software.
- Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment.
- Understanding of medical terminology and healthcare operations.
- Compassionate, patient-focused approach and ability to handle sensitive and confidential information with professionalism and discretion.
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Additional Job Details (if applicable)
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Onsite
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243-245 Charles Street
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30
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Regular
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Day (United States of America)
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Pay Range
- /
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Grade
1
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At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
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5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteranās Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.