Site: Mass General Brigham Medical Group Western Massachusetts, Inc.
Ā
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Ā
The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brighamās unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.
Comprehensive and sensitive health care as unique as you: Thatās what youāll find at Cooley Dickinson Medical Group ObGyn & Midwifery, no matter your stage of life or state of health. Weāre dedicated to moving health care forward in the Pioneer Valley with a full range of services, including pregnancy, childbirth and midwifery services as well as comprehensive gynecology care and breast health services.
Our programs and services include:
Adolescent GYN Health/First GYN exam
Childbirth Center
Care for trans men, genderqueer and gender-nonconforming individuals
Contraceptive Management (birth control)
Fertility counseling and treatment, intrauterine insemination, reproductive health
Gynecology
Mammography
Menopause Care
Midwifery Services
Minimally Invasive Surgery
Obstetrics (pregnancy care)
Osteoporosis Care (bone health)
Pelvic Floor disorders
Reproductive Endocrinology
STI/sexually transmitted infections
Urinary Incontinence (loss of bladder control)
Vaginal/Vulvar diseases and disorders
This specialty has offices in 2 locations:
22 Atwood Drive, Northampton
170 University Drive, Amherst
We are seeking a full-time, 40-hour Clinic/Practice Assistant to support both our Amherst and Northampton offices onsite. The schedule for this role is Tuesday- Thursday at our Northampton office and Monday, and Friday's in Amherst from 8:30am-5:00pm.
The Clinic/Practice Assistant serves as the face of our medical group and plays a key role in managing the patient experience on the reception/administrative support side. This role is 75% on the phones behind the scenes in our office, and 25% covering check-in/check-out being face-to-face with patients.
Ā
Job Summary
Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.
Does this position require Patient Care? No
Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones, assist callers with routine inquiries, and schedule appointments.
-File materials in patient folders, and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms, records, schedules, memos, etc., as directed.
-May be required to accept co-payments.
-Handles, screens and/or takes messages related to prior authorizations,
-provider questions, prescription refills, and test results.
-Acts as "Super User" for scheduling, registration and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
Ā
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] -Various Issuers preferred
Experience
office experience 2-3 years required
Ā
Additional Job Details (if applicable)
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!
Ā
Onsite
Ā
22 Atwood Drive
Ā
40
Ā
Regular
Ā
Day (United States of America)
Ā
Pay Range
$17.71 - $24.94/Hourly
Ā
Grade
3
Ā
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
Ā
1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteranās Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Ā
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership ālooks likeā by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.