Site: Cooley Dickinson Hospital, Inc.
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Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
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With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinsonās VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.
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Job Summary
Summary
The Phlebotomist is responsible for receiving patients, gathering patient registration information, ordering tests, generating specimen labels, and escorting patients to phlebotomy services. The Phlebotomist performs phlebotomy on all patient populations and is responsible for performing a variety of semi-technical and clerical tasks involving specimen receiving, sorting, data entry, record retrieval, filing, typing envelopes, and responding to telephone inquiries for results, testing, general information, and routing of other calls.
This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.
This position reports to the Phlebotomy Supervisor and operates within established organizational and departmental policies and procedures.
Must be able to effectively interact appropriately to an individual's intellectual level and physical ability.
1Infants 1Pediatric 1Adolescent 1Adult 1Geriatric
Does this position require Patient Care? Yes
Essential Functions
Obtain blood specimens by capillary or venipuncture technique using appropriate technique from patients of any age or population.
-Follow proper procedures for special collections.
-Demonstrates commitment to patient and departmental needs and goals through flexibility in scheduling and teamwork.
-Consistently demonstrates teamwork with coworkers and support staff by participating in department problem-solving, defining group concerns, proposing and implementing solutions and acting in a positive and proactive manner.
-Competent in ordering process for outpatients.
-Answer the telephone and provide necessary assistance to caller.
-Respond to inquiries from physicians, patient floors, specimen collection sites and other outside agencies for verbal test results, lab orders, general information and printed copies of reports.
-Track down missing information and communicate with doctorsā offices to clarify conflicts in registration information.
-Input patientās laboratory orders into LIS, prioritizing correctly according to urgency and ensuring accuracy of orders and physicians needing copies.
-Understand and act on the rules of medical necessity.
-Review standing orders and request renewals from physicians for pending expirations.
-Distribute kits and written instructions on the proper specimen collection for all types of specimens including stool, sputum, urine, and 24-hour urine containers.
-Receive and process specimens.
-Sort, correct, enter, receive, bar code, and label specimens in the Lab Information System (LIS) from the Emergency Department, Outpatient Laboratory Department, specimen collection sites, and outpatient clients (nursing homes, VA, visiting nurses, etc.) while exercising appropriate universal precautions.
-Process requisitions from laboratory information system according to specific procedures.
-Coordinate distribution of confidential test result reports to physician offices, patient floors, specimen collection sites, and outside agencies.
-Print and distribute copies of laboratory reports to patients with proper identification fulfilling āPatientās Right to Knowā law.
-Maintain and rotate inventory/stock items.
-Order stock weekly or as needed.
-Perform necessary and required maintenance and daily quality control.
-As required, participate in weekend, holiday and on-call assignments.
-Maintain complete confidentiality.
-Comply with OSHA regulations.
-Maintain established hospital and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control and environmental standards.
-Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations or journals to stay abreast of current trends in field of expertise.
-Meet annual competency and retraining requirements.
-Attend meetings as required.
-Perform other functions/duties as requested.
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Education
High School Diploma or Equivalent required and Other Certificate/Diploma Phlebotomy preferred
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
Six (6) months direct phlebotomy experience or completion of a 40-hour clinical rotation, preferably at Cooley Dickinson Health Care (CDHC) preferred and Clerical experience including medical terminology, preferably in a laboratory setting required
Knowledge, Skills and Abilities
- Demonstrated interpersonal, organizational, and telephone skills required.
- Demonstrated ability to work independently, prioritize tasks, take initiative, make independent decisions, and maintain organized working conditions (even in stressful situations) required.
- Must be competent in phlebotomy skills/competency checklist by end of introductory period or position will be forfeited.
- Reliable transportation for assignments outside of the hospital required.
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Additional Job Details (if applicable)
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Onsite
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30 Locust Street
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Pay Range
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$18.81 - $26.15/Hourly
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Grade
SC2C26
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At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
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1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essenti