Supervisor, Service Line

Site: Brigham and Women's Faulkner Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary: Responsible for overseeing and coordinating the activities of a specific service line within the organization.
Does this position require Patient Care? No
Essential Functions:
-Supervise and coordinate the activities of service line staff, including assigning tasks, monitoring performance, and providing feedback.
-Conduct regular performance evaluations and address performance issues as necessary.
-Provide coaching, training, and development opportunities to enhance the skills and knowledge of team members.
-Foster a positive work culture, promote teamwork, and encourage open communication.
-Monitor service line operations to ensure timely and efficient service delivery.
-Implement and enforce quality assurance processes and standards to maintain high-quality service levels.

 

Education: High School Diploma or Equivalent required; Bachelor's Degree Related Field of Study preferred

Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Certified Registered Central Service Technician [CRCST] - Healthcare Sterile Processing Association (HSPA) required;

Experience: Experience in a supervisory or managerial role, preferably in a service-oriented industry 1-2 years preferred

Knowledge, Skills and Abilities:
- Strong leadership and people management skills.
- Excellent communication and interpersonal skills.
- Ability to motivate and inspire a team to achieve targets and meet service standards.
- Strong problem-solving and decision-making abilities.
- Knowledge of service line operations, processes, and best practices.
- Familiarity with quality assurance principles and methodologies.
- Proficient in using relevant software applications and systems.
- Excellent organizational and time management skills.

 

This position oversees the operational workflows that supports safe and efficient surgical care across the perioperative environment. The Service Line Supervisor is directly accountable for case cart completion, tray assembly support, and intracase responsiveness during live procedures. The role maintains continuous coordination with OR Nurse Managers, Surgeons, Flow Managers, and CSPS leadership to ensure instrument and supply availability, address issues in real time, and respond to high-priority escalations. 

The Service Line Coordinators lead the Service Line Resource Technicians, ensuring service-specific readiness, prioritization, and alignment with daily surgical demand. The individual partners closely with clinical operations leaders to review trends, improve workflow reliability, and elevate communication pathways between CSPS and the Operating Rooms. The role requires strong operational judgment, emotional intelligence, and the ability to navigate fast-moving clinical environments with poise and urgency. 

This position serves as an operational bridge between sterile processing and surgical services—translating needs, adjusting priorities, troubleshooting emergent issues, and ensuring the right tools and supplies are in the right place at the right time.

• Medical, Dental, and Vision insurance

• Tuition Reimbursement

• Generous Paid Time Off

• 50% Off MBTA passes

• Access to childcare resources and emergency backup care

• 403(b), Cash Balance Retirement Plan, and Tax-Sheltered Annuity options

• Exclusive “Perks” – discounts on tickets and passes for ski resorts, museums, sporting events, and more

 

Onsite

 

1133 Centre Street

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$30.60 - $44.51/Hourly

 

Grade

6

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework