Manager, Medicare Advantage Coordinated Care

Site: Mass General Brigham Health Plan Holding Company, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills.

We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more.

Responsible for providing leadership and oversight for care coordination and case management services within MGB Health Plan's Medicare Advantage line of business. This role ensures effective, patient-centered coordination of care across the continuum, supporting quality outcomes, safe transitions, and appropriate utilization of resources. The manager collaborates closely with interdisciplinary teams to improve care delivery and promote best practices in case management, discharge planning, and population health.

Essential Functions
-Oversee daily operations of care coordination and case management teams, including registered nurses, social workers, and support staff.
-Ensure timely and effective coordination of patient care plans, including discharge planning, transition of care, and resource referrals.
-Monitor workflows to support appropriate utilization review, medical necessity determinations, and regulatory compliance.
-Collaborate with clinical leadership, physicians, and external providers to resolve barriers to care and optimize patient flow.
-Develop and maintain policies, procedures, and workflows that align with industry standards, payer requirements, and internal goals.
-Manage performance metrics, including readmission rates, length of stay, denial rates, and patient satisfaction outcomes.
-Facilitate staff education, training, and professional development, support certification in case management and care transitions.
-Represent care coordination in interdisciplinary committees, quality improvement initiatives, and accreditation readiness efforts.
-Ensure compliance with CMS, Joint Commission, and other applicable regulations and standards.

 

Education

• Bachelor's Degree required
• Master's Degree preferred

Licenses and Credentials

• Massachusetts Registered Nurse (RN) required

Experience

• At least 5-7 years of experience in care coordination, case management, or discharge planning in a healthcare setting required
• At least 2-3 years of experience in a supervisory or leadership required
• At least 1-2 years of experience with utilization review, value-based care, population health, managed care principles, transitional care models, and interdisciplinary care planning preferred
• Experience working for a health plan supporting its Medicare Advantage line of business highly preferred
• Experience preparing for CMS audits highly preferred
   

Knowledge, Skills, and Abilities

• In-depth knowledge of case management standards, patient care coordination strategies, and healthcare regulations.
• Strong leadership, team-building, and staff development skills.
• Excellent communication, problem-solving, and negotiation abilities.
• Ability to analyze data, identify trends, and implement process improvements.
• Proficiency in electronic health records (EHRs), case management systems, and reporting tools.

 

Working Conditions

• This is a hybrid role with occassional office visits (a few times/quarter)

 

Hybrid

 

399 Revolution Drive

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$99,465.60 - $141,804.00/Annual

 

Grade

8

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

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