Patient Access Representative II

Site: Massachusetts Eye and Ear Infirmary

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

DAY SHIFT FT REMOTE

 

Job Summary

POSITION SUMMARY: Responsible for registration, scheduling of appointments. The coordinator will work with patients, medical office staff, clinicians, and others in obtaining and recording the necessary information to ensure an efficient and effective patient and financial flow for ambulatory, surgical, and inpatient visits.

ESSENTIAL FUNCTIONS:
1. Ensures the integrity of the data in the hospital’s information system, Epic, with respect to patient demographic, health insurance, and appointment information.
2. Responsible for scheduling and registering.
3. Review and follow ScreenSteps guide instructions to effectively schedule appointments in provider schedules based on diagnosis and specialty.
4. Delivers outstanding customer service while answering a high volume of incoming calls.
5. Verifies patient health insurance using various methods including websites and NEHEN.
6. Applies knowledge of contracted health insurance participation to ensure accurate appointment scheduling.
7. Collaborate with medical office staff to ensure a positive and effective patient experience.
8. Serves as a resource for patients and others with questions regarding registration, health insurance eligibility, and benefits.
9. Accurately reviews and assesses coordination of benefit information.
10. Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.
11. Responsible for resolving registration related edits.
12. Serve as a registration, referral and authorization resource for patients and colleagues.
13. Demonstrates ability to handle difficult situations by using effective problem-solving skills.
14. Collaborates with colleagues to ensure a positive and effective patient experience.
15. Demonstrates ability to work independently and as part of a team in a fast-paced environment with constant interruption.
16. Flexible availability to accommodate work coverage requests.
17. Able to accurately type at least 40 words per minute.
18. Relates effectively to various types of customers in a professional and courteous manner.
19. Utilizes supervisor or manager to resolve issues/concerns as needed.
20. Attends and participates in departmental meetings.
21. All other duties as assigned.

 

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
experience in a healthcare setting, with a focus on patient access and registration 2-3 years required

Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance verification procedures.
- Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
- Excellent communication skills, both written and verbal.
- Ability to work well in a fast-paced environment.
- Ability to work effectively in a team-oriented setting.

 

 

Remote

 

399 Revolution Drive

 

40

 

Regular

 

Day (United States of America)

 

Pay Range

$19.81 - $28.30/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework