Consultant Senior - HR Associate Relations

“I can be myself at work.”

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.  

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. 

“I can influence my income.” 

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses. 

“I can lead a full life.” 

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success. 

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options 

• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love 

• Access on-demand professional development resources that allow you to hone existing skills and learn new ones 

“I can be myself at work.”

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.  

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community. 

“I can influence my income.” 

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses. 

“I can lead a full life.” 

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success. 

• Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options 

• Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love 

• Access on-demand professional development resources that allow you to hone existing skills and learn new ones 

Primary responsibilities/essential functions: 

• Case Management

  • Provide high-quality day-to-day performance management and conflict resolution support, advice and counsel on appropriate management of concerns ensuring the effective management of ER-related risks (legal, financial and reputational) for associate relations issues 

  • Assess concerns and perform troubleshooting and independent research to resolve complex matters. Troubleshoot associate issues or concerns, including comprehensive investigations as needed, identify the root cause of the problem and leverage tools and resources to determine how to resolve problems.

  • Consult with Capital’s business leaders, ER, and Legal department to effectively address intricate associate relations matters

  • Collaborate with HR Business Partners in the management of the annual common review cycle, leveraging HR tools and resources (e.g., Capital Career Resources, WorkDay, HRAcuity, etc.)

  • Build credibility and trust among associates by resolving concerns through compassion, a systematic approach, clear documentation and follow-through. Proactively learn the business of the relevant business area to create positive change and mitigate/resolve issues.

  • Lead internal investigations related to allegations of violations of policy, Title VII, or other unlawful conduct, ensuring consistent quality of results, strong documentation, timeliness of resolutions and an effective, supportive associate experience.

  • Review and monitor cases to identify trends, potential risk areas and development opportunities

  • Maintain all cases date in CG’s case management

  • Foster an inclusive culture and relationships by balancing associate advocacy with stewardship of company values and attention to business needs.

• Training:

  • Identify training needs and prepare appropriate materials

  • Facilitate and coordinate training sessions and discussion forums related to AR best practices to advance AR philosophy across CG.

• Data and Analytics:

  • Manage AR dashboards, reports and analyzes metrics.

  • Propose recommendations for enhancements to CG’s approach based on key insights,

  • Conduct trend analysis with large sets of information across unique company and team cultures, and

  • Interpret data, identifying key points and translating information into actional insights and ideas for practical solutions.

• Projects/Initiatives:

  • Participate in functional project work, as needed.

  • Manage project scope and scope changes,

  • Draft and deploy communication plan,

  • Manage change management,

  • Track projects against milestones,

  • Address challenges

  • Monitor for continuous improvements

• Performs additional responsibilities as assigned 

Skills/qualifications: 

• Bachelor's degree preferred

• At least five years of progressive experience directly related to ER, including providing consultation for coaching, employee relations, training and HR project management or program implementation.

• Demonstrated experience conducting workplace investigations with strong documentation

• Knowledge of federal and state employment and labor laws

• Experience coaching and consulting at various levels in the organization with the ability to provide feedback in a thoughtful, constructive and solutions-oriented manner

• Ability to lead fact-finding and exploratory conversations and probe in order to uncover critical information and details in order to reach sound conclusions

• Ability to effectively manage information and leverage data/metrics to identify trends and solutions

• Strong written and verbal communication skills 

• Strong critical thinking and analysis

• Ability to manage multiple tasks and prioritize workload in a fast-paced environment

• Ability to exercise independent judgment and discretion, as well as maintain confidentiality

• Proficiency with Microsoft Office (MS Word, PowerPoint, Excel, Outlook, etc.)

Independence & Oversight

• Individual contributor; owns projects, subset of a portfolio or moderately complex vertical Proactively & independently prioritizes work

• Experiments with new approaches and shares learnings with others

• Drives innovation and process improvement initiatives that support business and/or operational strategy (with oversight)