“I can be myself at work.”

You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness—and we’re committed to fostering a strong sense of belonging in a respectful workplace.

We intentionally seek diverse perspectives, experiences, and backgrounds, investing in a culture designed to celebrate differences. We believe that belonging leads to better outcomes and a stronger community of associates united by our mission. At Capital, we live our core values every day: Integrity, Client Focus, Diverse Perspectives, Long-Term Thinking, and Community.

“I can influence my income.”

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You’ll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will factor in salary and variable pay, including bonuses.

“I can lead a full life.”

You bring unique goals and interests to your job and your life. Whether you’re raising a family, you’re passionate about where you volunteer, or you want to explore different career paths, we’ll give you the resources that can set you up for success.

Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options
Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love
Access on-demand professional development resources that allow you to hone existing skills and learn new ones

“I can succeed as aProcess Design & OptimizationDeliveryLeadat Capital Group.”

Capital Group’s Enterprise Change Office (ECO) is made up of 140+ dedicated initiative delivery and practice experts that lead initiatives by business domain including Product, Sales and Marketing, Global Business Services, Investment Operations, and Information Technology.

As a Process Design & Optimization (PD&O)DeliveryLead, you will contribute to the delivery of our business transformation programs.You willindependently leadstrategic,highcomplexity PD&O efforts through the full life cycle with guidance from senior management across Capital Group to increase scale and efficiency.Through your knowledge oftransformation leadershipandprocess optimization youwill drive scale inCapital’skey operational processes.Youwillmanage anddevelop process optimizationresources to buildnewcapabilitiesand capacityforthe PD&O practice.

Youarea trustedleaderandtalented communicatorto keycustomers and stakeholders. You drive decision-making through your ability tomanage and alignstakeholder expectations.

You maximize value by developing andfacilitatinga consultative engagement approach to your initiatives, includingbenefitsrealization, governance structures, change management, and ECO practice engagement.

Please note, this role does require you to work in office four days a week at our Los Angeles, CA or Charlotte, NC location, with the

flexibility to work from home on Fridays.

“I am the person Capital Group is looking for.”

You have10+years of management consulting or transformation leadership experience and/or15+years of experience in business analysis, end-to-end process design/re-engineering/optimizationforlarge, complex initiatives,or implementing workflow solutions and robotic process automation
You are a strategicleaderwho can developanddeliverclear strategies for transformation, including scope definition,prioritizing / sequencingoutcomesandobjectives,settingeffective success measures,andestablishingwork approachwithproblem-solvingtechniques
Youhave at least 5 years of people management experienceanddemonstratedproficiencyin leading senior practitioners, includingdevelopment ofassociates’skills and capabilities
Youleverageyour problem-solvingexpertiseand influenceto unlockmeasurablebusiness results AND shift key operational ways of working
You have experienceleveragingChange Management best practices to deliver solutions in partnership with project and business teams and worked in agile environments
You are a strong, collaborative, critical thinker withdemonstratedability to analyze challenges and develop thoughtful recommendations and compelling visual and written content
You are an expertcommunicatorand facilitatorwhoplacesa high value on being authentic,respectfuland engagingvarying audiences
You have a deep curiosity with technology asdemonstratedthrough project/transformation experience alongside technology teams
You are skilled at establishing,nurturingand growing working relationships with clients, teammembersand shared services upon which you rely
You are proficient with AI tools and haveexperience

Process Design & Optimization Delivery Lead

Job Description

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