About the role:
The Payment Operations Experience Manager is responsible for translating the Payment Operations value stream strategy into a clear, actionable roadmap that delivers end-to-end capabilities across the payments lifecycle—customer onboarding and eligibility, risk and compliance controls, deterministic financial meaning (ledgering/classification), authorization and movement of funds, reconciliation and exception handling, reporting, and auditability.
The role leads prioritization acrossSAFeAgile Release Trains, aligns stakeholders on the right outcomes, then drives execution through a prioritizedfeatureroadmap and measurableoutcomes.
What you'll be expected to do:
Lead Feature refinement, estimation, and prioritization for PI Planning.
Align the Payment Operations backlog with Enterprise, Value Stream, and platform priorities, including capacity and funding guardrails.
Participate in ART events including PI Planning, System Demos, and Inspect & Adapt sessions.
Enter Features intoAgile Lifecycle Management tool (Azure DevOps).
Demonstratesupdated functionality in System Demos.
Collaborate across Operations,Product,Risk/Compliance, Finance, Legal, Customer Support/Success, and IT to align feature scope with operational impact, controls, and readiness.
Influence without authority to drive shared accountability across the value stream.
Define and track KPIs and partner with analytics teams tomonitorperformance and adjust improvements accordingly.
Accept features when they meet the Definition of Done.
What we'll want you to have:
Preferred Qualifications
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
The starting base pay is $117,200.00 to $157,500.00. Blackbaud may pay more or less based on employee qualifications, market value,blackbaud