Senior Partners Operations Specialist

SeniorPartnerOperationsSpecialist

About Blackbaud

We’vecreated an environment where people follow their passion. 

There’ssomething about working at Blackbaud that feels different than other companies—there’sa sense of purpose and a belief that each of us can make a difference in the success of ourclients,organizations whose work changes lives. Blackbaud is the world’s foremost provider of technology solutions and services to the nonprofit market.  Software, analytics, data, marketing automation, website design,financial management,payment& donationprocessing.  Our broad portfoliocontainsall ofthetoolsnonprofits need to be successful in fulfilling their missions. 

About the Role

We are looking for aSeniorOperationsSpecialistto join our teamtosupport ourevolving Partner Program. You’lldo thisbydriving Partner delight through best-in-class Partneroperations and experiences. The focus of this roleismainly tomanagethereportingneeds,processesand practices toensure efficient operationsand tosupport Partner engagement across the organization.

We are looking for an individualwith a passion for innovation and experience drivingefficiency and process adoption across internal and external stakeholders. TheOperationsSpecialistrole will be a pioneer in Blackbaud’s pursuit to be partner-obsessed and platform-focused. This highly motivated individual will bring a disciplined approach toour operationswhileconsidering available resources, and Partner and stakeholder experiences.

Responsibilities

• Execute andoptimizeprocessesrelated to Blackbaud PartnerOperations

• Help the organization’s processes remain legally compliant

• Develop andoptimizereporting to support programneeds

• Examine financial data and useinsightsto improveefficiency

• Perform quality controls and monitor KPIs

• Identifyand recommendways tooptimizeprocesses relating toPartneroperations– including using AI/agents to accelerate productivity and outcomes

• Hold regular cross functional calls to report on and drive progress on all project deliverables and programs

• Assistwith related special projects and other duties as needed
   

Minimum Qualifications and Experience

• 3+ years of technology operations experience

• Proficient and advancedExcelexperience

• Proficient and advancedSalesforceknowledge and reporting 

• Fundamental AI literacy

• Entrepreneurial mind set, self-starter style and ability to drive outcomes

• Willingness to work in a dynamic environment – willingness to work virtually

• Strong communication, criticalthinkingand interpersonal skills.

• Ability toidentifyand resolve roadblocks through strong collaboration and communication skills.

• Ability toestablishand build close working relationships.