Job Title: Achieve Your Degree Coordinator
Location: Indianapolis ā Downtown Campus
Job Type: Full-time
Classification: E-1
Salary Range: $45,000 - $50,000 (based on experience)
Reports To: Executive Director of Career Link Student Programs
Who We Are:
We are an open-access college that fuels Indianaās economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are āhigher education at the speed of life!ā
Our Values:
ā¢ Empathy: We stand with our students, partners, and communities.
ā¢ Integrity: We treat all with dignity and respect.
ā¢ Accountability: We deliver on our commitments.
ā¢ Agility: We innovate, iterate, and transform.
ā¢ Connectivity: We connect with partners to strengthen communities and ensure student success for all.
About the Role:
We are seeking a highly skilled Program Coordinator to join our team. In this role, you will leverage your technical and functional abilities to engage students receiving tuition assistance from their employer and serve as a navigator throughout their educational journey. The ideal candidate will demonstrate strong project management capability, technical fluency, advanced office software skills, and a commitment to delivering high-quality outcomes in a dynamic environment.
Required Skills & Competencies:
- Technical Skills: Proficiency in student recruitment and retention strategies, with experience supporting employer-sponsored students through onboarding, persistence, and completion, including engagement at career fairs or tabling events.
- Analytical Skills: Ability to analyze student and program data, identify patterns in enrollment and retention, and provide data-driven recommendations to improve student outcomes and program performance.
- Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex processes clearly to students, employers, and internal stakeholders.
- Problem-Solving: Ability to think critically, make decisions independently, and resolve complex student issues related to enrollment, financial aid, employer benefits, and billing in a timely manner.
- Teamwork: Proven experience in collaborating effectively with cross-functional teams, including enrollment, academic departments, and employer partners, to achieve shared student success goals.
- Project Management: Ability to manage multiple priorities, track student pipelines and program deliverables, meet deadlines, and operate effectively in a fast-paced environment.
Preferred Additional Skills:
- Familiarity with Microsoft Office Suite, Canvas, Salesforce, and Financial Aid systems.
- Experience in higher education, workforce development, or employer-sponsored education programs.
- Ability to assemble data-driven reports, including extracting, analyzing, and formatting data for leadership and partner review.
Key Responsibilities:
The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
- Use Ivy Tech systems to conduct outreach to students for recruitment and retention efforts, with a focus on employer-sponsored populations.
- Apply advanced problem-solving skills to troubleshoot and resolve enrollment, financial aid, employer benefit, and billing issues for students, ensuring minimal disruption to persistence.
- Collaborate effectively with cross-functional teams, utilizing strong communication and relationship-building skills to ensure smooth workflow and coordinated student support.
- Analyze student enrollment, retention, and engagement data to identify trends and make actionable recommendations for program improvement and student success outcomes.
- Maintain an understanding of industry trends in employer-sponsored education and workforce development, applying relevant skills to enhance program competitiveness and effectiveness.
- Coordinate student engagement efforts, including participation in recruitment events, orientations, and career fairs, to support pipeline growth and program awareness.
- Develop and maintain organized tracking systems for student progress, employer requirements, and program milestones to ensure accuracy and accountability.
- Generate and format reports using institutional systems to support leadership decision-making and partner communications.
Education & Experience:
- Bachelorās degree required
- Three (3) years of experience in customer service, higher education, or relationship management
Why Join Us?
- Opportunity to work on innovative and impactful projects.
- Collaborate with a team of skilled professionals.
- Competitive compensation and benefits package.
- Continuous learning and development opportunities.
Must demonstrate ability to promote an environment that reflects the broad backgrounds represented by our students and employees and which every individual feels respected and valued.
Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
Health & Wellness
Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Educational Benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
WorkāLife Balance
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services
Ivy Tech is proud to offer benefits that support your health, your family, and your futureābecause when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the Collegeās Title IX Coordinator or to the US Department of Education Office of Civil Rights.