Manage the invoicing, payment processing, refunds, and reconciliation for Veteran and Military Benefits funding and Skills Training Workforce Ready Grant funding.
Serve as a point of contact for student refund processing, including posting refund voids, reviewing daily refund reports for errors, and ensuring timely issuance of refunds in accordance with institutional policies.
Reconcile payments for bank deposits.
Create invoices and process payments for non-student receivables.
Record, monitor, and respond to credit card chargeback disputes.
Address and resolve ServiceNow tickets related to Student Accounts Receivable in a timely and efficient manner.
Provide customer service to internal and external stakeholders, including responding to student account-related inquiries.
Prepare and disseminate student account reports to internal stakeholders and campus partners.
Ensure student accounts are managed in compliance with college policies, state and federal regulations, and audit guidelines.
Maintain current and accurate documentation of student account policies and procedures.
Identify, recommend, and implement process improvements related to student accounts operations to enhance efficiency, accuracy, and service quality.
Provide day-to-day direction and oversight to the Assistant Director of Student Accounts, including workload coordination, cross-training, and quality review.
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Supervision Received: Student Financials Systems Architect
Supervision Given: Assistant Director of Student Accounts
Hiring Range: $75,000 - $80,000
Minimum Qualifications:
Bachelorās degree from an accredited college or university.
Three years of experience in student accounts, accounts receivable, or a closely related financial operations field, preferably in a college or university setting.
Demonstrated supervisory or lead experience.
Demonstrated ability to interpret and apply federal, state, and institutional policies and regulations.
Strong analytical, problem-solving, and decision-making skills with a high degree of accuracy and attention to detail.
Effective interpersonal, written, and verbal communication skills.
Ability to manage confidential information with discretion.
Proven ability to self-manage workload, prioritize competing tasks, and meet deadlines.
Collaborative team player with a proactive, ownership-oriented approach.
Willingness to learn new systems, functions, and technologies.
Preferred Qualifications:
Experience with student information systems and accounts receivable modules.
Experience with enterprise financial systems.
Experience with veteran and military education benefits processing.
Data analysis or reporting experience.
Masterās degree in Business Administration, Higher Education Administration, or a related field.
Ivy Tech is committed to supporting the well-being, growth, and financial security of our full-time faculty and staff. Our comprehensive benefits package includes:
Health & Wellness
Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Educational Benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
WorkāLife Balance
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services
Ivy Tech is proud to offer benefits that support your health, your family, and your futureābecause when our employees thrive, our students and communities thrive too. For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Note: Employees who re-hire with the College within 180 days of leaving a full-time position with the College may be eligible for additional benefits depending on their bridged seniority date.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the Collegeās Title IX Coordinator or to the US Department of Education Office of Civil Rights.
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