Key Responsibilities
● Greet and assist customers, students, faculty, and partner organizations with professionalism and excellent customer service.
● Coordinate foundations to ensure grant compliance and growth.
● Schedule, write, review, and manage standard maintenance and repair services for partner organization vehicles serviced within the program.
● Communicate clearly among customers, students, faculty, and instructors regarding vehicle status, service needs, parts availability, and projected timelines.
● Maintain accurate service documentation, repair orders, vehicle histories, inspection records, and customer files.
● Coordinate workflow between faculty, staff, students, and the automotive lab to ensure vehicles are scheduled appropriately for student learning activities.
● Provide students with guidance and training on industry-standard service writing practices, customer interaction, scheduling, and basic shop management procedures.
● Manage parts ordering, receiving, invoicing, and cost tracking in coordination with faculty and program leadership.
● Assist with maintaining inventory levels of shop supplies, fluids, filters, PPE, and commonly used parts; notify faculty of replenishment needs.
● Monitor and help ensure compliance with shop safety procedures, OSHA requirements, environmental regulations, and program policies.
● Assist in maintaining a clean, organized, and professional service office and automotive shop environment.
● Perform basic housekeeping duties within the automotive lab, including sweeping floors, organizing work areas, cleaning tools and benches, disposing of trash, and ensuring equipment is returned to proper storage locations.
● Assist with keeping bays, tool rooms, parts storage areas, and shared workspaces organized and ready for instructional use.
● Help prepare vehicles, tools, equipment, and workstations for class activities and student projects.
● Assist instructors and lab staff with basic lab technician duties, including moving vehicles, setting up equipment, checking out tools, and preparing materials for labs.
● Perform minor maintenance and upkeep on shop equipment and tools, such as cleaning, organizing, and reporting repair needs to faculty or the lead lab technician.
● Help monitor the condition and cleanliness of shop equipment, lifts, diagnostic tools, and service areas.
● Assist with receiving, labeling, storing, and organizing parts, supplies, and donated materials.
● Support program events, advisory board meetings, tours, recruiting activities, and community engagement initiatives.
● Perform other duties logically associated with the position as assigned by the Program Chair or faculty.
Compensation:$29.00/hr
Minimum Qualifications
●Education: A high school diploma or GED.
●Possessing or working towards an associate’s degree in automotive technology is preferred.
●Experience: Prior experience in automotive maintenance, customer service, or as a technician can be helpful but is not required.
Preferred Qualifications
●ASE Certification(s) in Service Consultant, Automotive Parts or related areas.
●Previous experience in an educational or training environment.
●Demonstrated ability to mentor and support students in a learning setting.
●Familiarity with dealership and independent shop operations.
Working Conditions
●Position requires work in both an office and an automotive shop environment.
●May involve occasional lifting (up to 25 lbs.), extended periods of standing, and exposure to shop noise and equipment.
Core Competencies
●Commitment to Ivy Tech’s mission of student success and workforce development.
●Ability to model professionalism and industry standards for students.
●Strong problem-solving skills with attention to detail.
●Collaborative team members with faculty, staff, students, and community partners.
●Strong communication, organizational, and customer service skills.
●Proficiency in automotive service software, repair order systems, and Microsoft Office Suite.
●Knowledge of automotive systems, repair processes, and industry terminology.
●Training: Consider pursuing certification, such as from the National Institute for Automotive Service Excellence (ASE), to enhance your credentials.
Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:
Health & Wellness
Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Financial & Retirement Benefits
All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings
Educational Benefits
Fee remission for employees, spouses, and legal dependents.
For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.
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