The Credit & Collections Supervisor is responsible for leading and coordinating teams across credit, collections, and cash receipt within the Order-to-Cash process. This role ensures financial integrity, optimizes cash flow, supervises accounts receivable and credit order management, and guarantees compliance with internal policies and regulatory requirements. The position combines operational leadership, financial analysis, and stakeholder management to drive exceptional results and support Ecolabās service mission.Ā
Key Responsibilities
Supervise credit, collections, and cash application teams, ensuring compliance with divisional guidelines and SLA commitments.
Manage the Trade Accounts Receivable portfolio, monitor trends, accelerate cash flow, and identify process improvements.
Review and resolve order blocks in the credit queue, collaborating with sales and finance teams on critical decisions.
Coordinate monthly, quarterly, and annual closing processes, including reconciliations of cash, and AR Reconciliations.
Monitor DSO, Past Due, Customer Aging and report performance metrics (KPIs) related to credit, collections, and cash receipt.
Lead continuous improvement initiatives, automation projects, and system transitions or enhancements.
Maintain strong communication with internal and external stakeholders (sales, finance, treasury, accounting).
Oversee admin responsibilities for the team: vacation planning, absences, overtime, recruiting, onboarding, and talent development.
Ensure effectiveness of internal controls (including SOX) and support internal/external audits.
Prepare Dashboards and present productivity metrics and qualitative analysis to senior leadership.
Create an environment of accountability, collaboration, and results orientation.
Minimum Qualifications
Bachelorās degree in Finance, Accounting, Business Administration, or related field.
5+ years of experience in credit, collections, finance, or general accounting.
3+ years of experience in a supervisory or team lead role.
Advanced English proficiency.
Ā Preferred Qualifications
Proficiency in Microsoft Office Suite.
Experience with JDE, SAP (required), Syspro, Oracle, Power BI, and other credit/collections systems.
Background in Shared Services environments.
Strong leadership, organizational, and problem-solving skills.
Experience managing cross-functional projects in finance.
Green Belt/Black Belt certification or knowledge of Lean/Six Sigma methodologies.
Excellent communication and presentation skills, with the ability to interact across all organizational levels.
Ā Desired Attributes
Detail-oriented and data-driven, with a focus on continuous improvement.
Customer service mindset to enhance satisfaction.
Team player, capable of collaborating cross-functionally.
Commitment to sustainability, compliance, and safety.
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