This role will support the Global High Tech division, with a focus on the Data Center industry. The associate will have the opportunity to support a fast-evolving industry by providing cooling treatment solutions to help data centers ensure uptime, asset assurance and support their sustainability goals
Responsibilities:
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed customer system assurance and continuous improvement plans
Partner with Sales Representatives on plant surveys of prospective customers and start-ups of new applications in existing and new accounts
Develop strong relationships with key stakeholders in strategic accounts supported
Provide technical support to customers, identify and resolve pain points, and escalate as needed
Perform system analysis, interpret data, and provide written recommendations to ensure customer operations operate optimally
Support services including sample testing, light maintenance, service report generation using digital platforms, chemical ordering, and inventory management
Utilize digital tools to generate service reports and provide analysis aimed at water quality improvement
Continuously adopt a beginnerās mindset to learn and approach problems with agility, taking initiative to simplify and improve processes
Work collaboratively as a team player and maintain organized work practices
Follow Ecolab safety and incident reporting guidelines
Requirements:
Bachelor Degree in Chemical Engineering
At least 2 years of technical service or field sales support experience (Fresh Graduate is welcome to apply)
Experience in water treatment or specialty chemical industries preferred
Knowledge of cooling towers and wastewater treatment systems is advantageous
Ability to sell value-added products and work confidently with large national and multinational customers
IT-savvy with strong mechanical aptitude
Demonstrated learning agility and the ability to adopt a beginnerās mindset in problem-solving
Proactive in taking initiatives to simplify, improve processes, and work efficiently using digital platforms
Strong team player with organized attributes and excellent communication skills
Willing to be place in Batam
Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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