At Hiya, we're making calls safe, useful, and human again.
Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect.
Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange, Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.
This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.
Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.
We're looking for a builder-minded Product Manager to help shape the future of Hiya Spam Blocker and Hiya WorkPhone. This role exists because voice is at an inflection point. As AI accelerates both innovation and fraud, the work of protecting hundreds of millions of users while making calls genuinely useful again requires faster learning cycles, deeper customer understanding, and the ability to move from insight to shipped product without unnecessary friction. This role adds hands-on product capacity that lets us innovate and ship our direct consumer and business apps more quickly, while also generating learnings that inform how we bring new capabilities to telecom operators and OEM partners worldwide.
This is fundamentally a product role, but not a narrow or traditional one. You'll uncover unmet needs, explore possible solutions, test ideas quickly, and help bring the strongest ones to market. You'll work closely with customers and cross-functional partners across engineering, design, marketing, support, and product. At times, you may take an idea from early discovery through launch largely independently. In other cases, you'll lead a team through that process collaboratively. In both modes, you'll be responsible for driving learning, momentum, and outcomes that strengthen Hiya's ability to restore trust and usefulness to voice communication.
Lead product initiatives across Hiya Spam Blocker and Hiya WorkPhone from discovery through launch and iteration
Build a deep understanding of customer problems, behaviors, and unmet needs through research, testing, support signals, usage patterns, and direct observation
Identify promising opportunities and translate them into concepts, prototypes, experiments, and product improvements
Explore multiple possible solutions before converging, using fast learning cycles to determine what is worth building and refining
Use AI to accelerate discovery, synthesis, prototyping, product development, and decision-making
Work hands-on when appropriate to move ideas forward, whether by creating prototypes, validating concepts, or independently driving a solution from beginning to end
Partner closely with engineering, design, marketing, support, and product counterparts to build and launch high-impact experiences
Establish strong feedback loops by measuring how people use our products, learning from the results, and translating those insights into continuous product improvements
Help shape product positioning, launch readiness, and go-to-market planning for new features and experiences
Generate learnings through our mobile apps that help inform Hiya’s broader product strategy and the solutions we bring to telecom operators and OEMs
Serve as a trusted partner to the Mobile Apps PM, helping provide continuity across workstreams and stepping into leadership on key initiatives as needed
Model and encourage a modern way of working where teams stay close to customers, learn quickly, and take shared ownership for outcomes
What “Builder” Means in This Role
In this role, “builder” means taking ownership for turning customer understanding into real-world outcomes.
That may mean:
deeply investigating the problems that inform our solutions
creating prototypes, features and even end-to-end experiences yourself
using AI tools to accelerate iteration and learning
running fast tests to validate usability, value, or demand
instrumenting what ships, studying behavior, and using those signals to improve the product
independently carrying an idea from concept to launch when the scope and context make that possible
helping teams operate with more autonomy, curiosity, and speed
We’re looking for someone who can work with humility, move fluidly between solo ownership and cross-functional collaboration, and stay focused on learning what will create the most value for customers.
Key product initiatives ship on time with measurable improvements in user protection, engagement, retention, or satisfaction, directly supporting Hiya's mission to restore trust in voice communication
Product decisions are grounded in real customer understanding and validated through testing, data, and behavioral signals, improving the quality of what we build and reducing wasted effort
Learnings from our mobile apps inform and accelerate capabilities we bring to operator and OEM partners, strengthening Hiya's ability to scale protection and trust across networks globally
Cross-functional partners consistently see you as a trusted collaborator who raises the quality of product thinking, helps teams move faster with clarity, and takes ownership for outcomes
Required
Experience in product management or a similar role, ideally in mobile, consumer, SaaS, or other fast-learning product environments
Consumer mobile app experience, especially in growth
Strong instincts for identifying meaningful customer problems and evaluating which opportunities matter most
Experience using and running research, testing, observation, or behavioral data to shape product direction
A track record of taking products, features, or experiments from idea to launch and iteration
Data literacy for setup up actionable metrics and data storytelling
Comfort exploring ambiguous spaces and creating structure through inquiry, experimentation, and judgment
A hands-on, high-agency approach to moving work forward
Ability to define success, measure outcomes, and create strong feedback loops between product usage and product improvement
Experience working cross-functionally and driving alignment through influence rather than authority
Strong communication skills and the ability to connect customer insight, product strategy, execution, and go-to-market thinking
Comfort using AI tools to accelerate how you work and how products get built
A collaborative mindset, intellectual humility, and a willingness to learn new skills in service of solving problems well
Alignment with Hiya's values: serving our customers, doing rather than observing, improving ourselves and our business, owning and holding ourselves accountable for success, leading with a point of view, engaging in open discussion, and committing to decisions
Preferred
Experience in product management, product research, concept testing, AB test or other forms of customer-centered discovery
Experience taking zero-to-one products or features to market
Experience with rapid prototyping, experimentation, or concept validation
Expe
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