Complex Claims Director, International Casualty

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Claims Director – International Casualty to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Casualty Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

Do you have experience with Bodily Injury and Property Damage claims and are looking for something new? Are you interested in a Casualty claims position with higher exposure and a foreign twist?  We need Claims Adjusters to handle wrongful death auto claims in Europe, premises liability claims in Asia, oil fields losses in Latin America, and large product claims in the United States for our insured’s in Asia Pac. 

As a Complex Claims Director in the International Casualty Home Office you will be handling claims for bodily injury and property damage under Commercial General Liability policies.  The adjuster will handle USA based claims for non-USA Insureds and foreign claims under Controlled Master Programs issued to large Multinational US insureds.  These claims are often venued outside the United States and the adjuster will need to work with the AIG office or Network Partner in the claim location.  The severity of these claims range from auto accidents with moderate injuries to Multi-District Litigation with hundreds of plaintiffs, wrongful death or paralysis claims, burn injuries, or property damage claims in the millions of dollars. 

• Direct litigation and attend mediations or trials at manager’s discretion.

• Assess liability and damages.

• Timely and accurately set reserves.

• Present the large value cases to senior management.

• Conduct Claim Reviews of foreign claims and will be required to present these claims in understandable terms for USA-based Risk Managers.

What you will need to succeed

• Proven Complex/GL claims handling experience.

• Excellent customer service skills in communicating with insureds, brokers, attorneys, and claimants. 

• Strong analytical, organizational and time management skills

• Excellent oral and written communication skills required.

• Ability to travel to mediations and/or trials.

• Ability to work independently.

• Some travel is required for attendance at trials and mediations as well as account meetings and claim reviews.

• Foreign language skills would be highly valued.

Ready to take your career to the next level? We would love to hear from you.

#LI-AIG #commercialclaims

For positions based in New York, the base salary range is $93,000 - $130,000. For positions based in Jersey City, the base salary range is $96,000 - $129,000. For positions based in Chicago, the base salary range is $104,600 - $127,600 In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview  

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

CL - Claims

AIG Claims, Inc.