Job Details:
Job Description:
The Role and Impact:
As a Human Resources Global Services Specialist, you will be at the forefront of delivering seamless HR services that impact Intel employees worldwide. In this dynamic role, you will act as a trusted advisor and problem solver, interacting with employees to provide resolutions to their HR-related inquiries while embodying Intel's values of empathy, integrity, and innovation. By fostering positive employee experiences and ensuring efficient HR service delivery, your contributions will directly support Intel's mission to enrich lives and drive success globally. This role offers opportunities for growth and development as you collaborate across regions and enhance HR processes within a global environment.
Key Responsibilities:
- Serve as the first point of contact for HR support in regions such as Greater Asia & Greater Europe and Israel, responding to inquiries through chat, email, and phone.
- Research, analyze, and apply HR guidelines to resolve employee issues related to benefits, retirement, workforce mobility, and employee programs.
- Deliver high-quality customer service, emphasizing relationship-building, care, and thorough issue resolution.
- Monitor and proactively address changes in volume, complexity, and cadence, adhering to service quality standards defined by the region.
- Execute complex HR data transactions while maintaining data integrity and compliance with reporting standards.
- Leverage data and analytics to identify patterns, address service pain points, and recommend improvements to HR processes.
- Collaborate with global teams to ensure consistency in HR policies, procedures, and systems, contributing to a positive and productive working environment for all employees.
- Support strategic decision-making efforts within the Human Resources Global Services organization through operational excellence and continuous improvement initiatives.
Qualifications:
Minimum Qualifications:
- Candidate must possess at least a bachelor's degree or Professional Degree in HR, Communications, Management or Psychology.
- Proven investigative and analytical skills with the ability to follow through for satisfactory issue closure
- Excellent communication skills in English. Able to read and write in Mandarin will be an added advantage.
- Ability to focus and pay attention to detail
- Ability to read contents/materials online quickly, comprehend them and apply the needed information to the questions asked on demand from customers.
- Proficiency knowledge of Microsoft Office (Excel, Word, PowerPoint), Email and Internet
- Excellent work ethic and positive attitude are required
- Excellent interpersonal skills required
- Consistently delivering high-quality customer service with focus on building employee relationships and achieving quality results
- Ability to work as an individual contributor and collectively as a team member
Preferred Qualifications:
- Experience in customer service and/or contact center experience.
- Experience with HR tools such as Workday, Service Now, or SQL.
- Proficient in MS office package- Excel, PowerPoint, Outlook.
- Minimum 2 years working in Contact Center experience is an added advantage
- Candidate must be willing to work from 10.00am – 7.00 pm from Monday to Friday to support cross regional operations.
Job Type:
Experienced Hire
Shift:
Shift 1 (Malaysia)
Primary Location:
Malaysia, Penang
Additional Locations:
Business group:
Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.
Posting Statement:
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Position of Trust
N/A
Work Model for this Role
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.
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ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.